Frequently Asked Questions (FAQ)
Products, Materials & Care
What materials are used in the 3D eye-masks and Signature Slumber Silk Sets?
All our silk-based products use high-quality mulberry silk. All products use the same 22momme Grade 6A silk, gentle on skin and hair, ideal for overnight use and maintaining hair health.
What are the differences between the two masks?
Deep Slumber Cocoon Fit Sleep Mask: Smooth outer panel, soft cushioning, and full blackout padding to maximise comfort and darkness. Features an adjustable Velcro fastening for an ergonomic, pressure-free fit — ideal for those sensitive to traditional elastic bands or who prefer a custom feel.
Deep Slumber Embrace Fit Sleep Mask: Includes gently padded eye cushions and a contoured structure that creates space around the eyes for increased comfort and natural lash protection. Finished with a soft elastic band and also offers blackout coverage. Best for those who like extra padding, enhanced lash protection, or the feel of an elastic strap.
What does “momme” mean?
Momme (mm) is the unit used to describe the weight and density of silk. A higher momme number reflects a richer, more durable, and more luxurious grade of silk. Our masks are crafted from 22-momme mulberry silk for the perfect balance of softness, structure, and long-lasting quality.
How do I care for my silk mask and silk sleep accessories?
Silk is delicate but easy to care for with gentle handling. We recommend hand-washing or machine-washing on a delicate cycle using cold water and mild detergent. Air dry, avoid direct sunlight, and store flat or in a soft pouch.
Are Cocoon Fit silk items suitable for anyone?
Yes. Our silk masks and accessories are unisex and suitable for all skin and hair types. Anyone who values comfort, skin or hair protection, and restorative rest will benefit.
Can I use skincare products before wearing the mask?
Yes, but we recommend waiting 15–20 minutes after applying creams or oils before wearing your mask to allow absorption and prevent staining.
Is the mask fully blackout?
Yes. All of our sleep masks use blackout padding and a light-blocking design to provide complete darkness when fitted properly — perfect for deep sleep or naps.
I have lash extensions — is the mask OK to use?
Yes. The Cocoon Fit mask is soft and gentle on skin and hair. Allow makeup or lash adhesive to fully set before wearing to protect the silk interior.
If you want lash-specific protection, the Embrace Fit mask includes padded eye cushions that create space and help protect lash extensions while you sleep.
What are Slumber Sounds Audios and Slumber Space Resources?
Sleep Audios include guided sleep stories, soundscapes, and relaxation tracks. Slumber Space Resources offer curated sleep hygiene content, bedtime rituals, relaxation exercises, and journaling tools.
Do I need to buy a silk product to access audios or resources?
No. Access to Slumber Sounds and Slumber Space through the Slumbercode Club is available independently of any physical product purchase.
Is there a catch to the 7-Day Reset or the free audio download?
No — there’s no catch. The audio and 7-day reset resource are completely free. Simply enter your email to receive the download. You're free to unsubscribe at any time.
How does membership work for the Slumbercode Club?
Members receive access based on their chosen tier. Entry tiers include either the Sleep Audio Library or Slumber Space Resources. Higher tiers unlock full access to both, plus new monthly content and updates. Membership is optional — you can still purchase individual products or journals, or access free articles on our blog.
Are the audios suitable for everyone?
Yes. They support deep rest, stress reduction, and improved sleep hygiene. They can also be used during the day for meditation, relaxation, or emotional reset.
What if a digital product doesn’t work for me?
Digital content is non-refundable as access is immediate. You may cancel your membership at any time and continue using it until the end of your billing period.
Orders, Shipping, Returns & Membership Policy
How long until I receive my products?
Physical products ship according to standard delivery times based on your location. Digital content is available instantly after purchase or activation.
What if the mask doesn’t fit or I don’t like it?
We offer a 30-day satisfaction guarantee. If your mask isn't right for you, return it within 30 days for a refund or exchange (subject to our policy).
Can I cancel my membership?
Yes. You can cancel at any time. Access remains active until the end of your current billing period.
Is payment secure?
Yes — we use secure checkout and accept major payment methods. Recurring payments for memberships are transparent and manageable in your account.
General & Support Questions
Who are Slumbercode products for?
Anyone seeking deeper rest, gentler materials, and a calming bedtime ritual — including travellers, light sleepers, and people who value sleep hygiene.
I can’t find an answer — how do I contact you?